RETURNS AND REFUNDS

RETURNS AND REFUNDS

Effective Date: February 26, 2025

At HERBAL HAIR DYE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a clear and simple returns and refunds process as outlined below:

1. Returns
We accept returns within 5 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition that you received it.
  • The product must be returned in its original packaging.
  • Proof of purchase (order number or receipt) is required.

2. Refunds
We do not offer monetary refunds. Instead, we provide store credit in the form of a voucher that can be used toward any future purchase at HERBAL HAIR DYE. The voucher will be issued once the returned item is inspected and approved. The voucher can be used at any time within our store.

3. Return Process
To initiate a return:

  • Contact us within 5 days of receiving your order to inform us of your return request.
  • Once your return is approved, you will be provided with instructions on how to return the product.
  • You will be responsible for the return shipping costs, unless the product is defective or damaged.

4. Non-Returnable Items
The following items are not eligible for returns:

  • Used or opened products (unless they are defective or damaged upon arrival).
  • Sale or clearance items.
  • Any items marked as "final sale."

5. Processing Time
Once we receive your returned product, we will inspect it and issue your voucher within 7-10 business days.

6. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us immediately. We will provide you with a replacement or a voucher, depending on the situation.

By making a purchase from HERBAL HAIR DYE, you agree to the terms and conditions outlined in this Returns and Refunds Policy.

If you have any questions or need assistance with your return, please contact us through our website.